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Our Privacy Policy

Effective Date: January 1, 2025

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Introduction

Desert Willow Wellness, LLC is committed to protecting your privacy and the confidentiality of your personal and health information. This policy outlines how we collect, use, and safeguard your information in compliance with HIPAA, the California Consumer Privacy Act (CCPA), the Joint Commission, and federal regulations specific to substance use disorder treatment (42 CFR Part 2).

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Information We Collect

We may collect the following types of information from you:

  1. Personal Identifiable Information (PII):

    • Name, address, phone number, email address.

    • Date of birth, social security number, insurance details.

  2. Protected Health Information (PHI):

    • Medical records, treatment plans, and history.

    • Diagnostic information, prescriptions, and billing records.

  3. Behavioral Health Data:

    • Substance use history and related treatment information.

  4. Internet or Device Information:

    • IP address, browser type, and usage patterns collected via cookies.

 

How We Use Your Information

  1. To Provide Treatment and Services:

    • Coordinate care, verify insurance coverage, and manage billing.

    • Share necessary information with authorized healthcare providers.

  2. For Legal and Regulatory Compliance:

    • Submit reports to government agencies as required by law.

    • Comply with subpoenas, court orders, or legal investigations.

  3. For Business Operations:

    • Conduct internal audits, training, and performance reviews.

    • Improve the quality of care and develop new programs.

 

Disclosure of Information

Desert Willow Wellness does not share your information except:

  1. With Your Written Consent:

    • For insurance verification, referrals, or to involve family members in care.

  2. Without Consent, Only When Permitted by Law:

    • In a medical emergency.

    • To report abuse, neglect, or threats of harm.

  3. For Research or Quality Assurance:

    • De-identified information may be used for studies or analysis.

 

Your Rights

Under HIPAA, CCPA, and California state law, you have the right to:

  1. Access and Correct Your Records:

    • Request a copy or correction of your information.

  2. Restrict Sharing:

    • Limit disclosures of PHI for certain purposes.

  3. Revoke Consent:

    • Withdraw previously given permissions.

  4. File Complaints:

    • Contact us or the Department of Health Care Services if you believe your privacy rights have been violated.

 

How We Protect Your Information

  • Secure storage of physical and electronic records.

  • Encryption of data during transmission.

  • Regular staff training and adherence to confidentiality agreements.

 

Contact Information

If you have questions about this policy, contact us:

  • Phone: (800) 939-0216

  • Address: 2950 E Ranchero Dr, Palm Springs, CA 92262

 

Additional California Requirements

  • In compliance with CCPA, California residents may request to view, delete, or restrict the sale of personal information.

  • We comply with DHCS regulations for licensed treatment providers and ensure that patients' rights, including dignity, privacy, and humane care, are maintained​

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Updates to the Policy

We may update this policy as needed to remain compliant with evolving laws. Check this page periodically for updates.

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